11G807393, 11G807394 Guide Frame – Suitable for Volkswagen ID4

Q: How can I ensure the part fits my specific vehicle model?

A: We strongly recommend providing your vehicle's VIN (Vehicle Identification Number) or the OE Part Number before placing an order. Our technical team utilizes official EPC (Electronic Parts Catalog) systems to verify compatibility, ensuring a 100% accurate fit.

Q: Do you provide Genuine (OEM) or Aftermarket parts?

A: We offer a diversified range of options, including Genuine/Original parts, high-quality OEM components, and certified Aftermarket replacements. Every product undergoes rigorous quality inspections to guarantee stable and reliable performance.

Q: Do you have ready stock for Chinese NEV brands like Zeekr, Li Auto, or BYD? A: Yes. As a global hub for Chinese NEV parts, we maintain an extensive inventory for leading brands including Zeekr, Li Auto, BYD, Tesla, and Avatr. Our stock covers everything from body panels and chassis components to core EV Drive Systems (Battery, Motor, and Electronic Control).

Q: Can you supply EV charging stations and related infrastructure? A: Absolutely. We provide a full spectrum of charging solutions, ranging from Residential AC Wall-boxes to Commercial DC Fast Chargers, along with comprehensive technical support services.

Q: How do you prevent damage to large body parts (e.g., doors, hoods) during long-distance transit? A: Secure packaging is our specialty. All fragile and oversized items are protected using a multi-layer system: Thick Anti-collision Foam + Industrial Bubble Wrap + Reinforced Wooden Crating. For shipments to Russia and Central Asia, we apply specialized "Fragile" labeling to ensure safe handling throughout cross-border transit.

Q: What shipping methods do you support? A: Based in the Port of Shanghai, we offer flexible logistics via Sea Freight, Air Freight, and China-Europe Railway Express. Whether you are ordering a single box of components or a full container (FCL), we provide the most cost-effective and efficient logistics solutions.

Q: What should I do if the received goods are damaged or do not match my order? A: Please take photos and contact your dedicated sales manager within 48 hours of receipt. If the issue is due to a fitment advice error on our part or non-human damage during transit, we provide full support for returns, exchanges, or refunds.

Q: Do you offer technical guidance for installation? A: Yes. We can provide exploded view diagrams and technical specifications for complex components. For our bulk B2B clients, we also offer remote video technical assistance to ensure smooth installation.